Tuesday, November 07, 2006

Contemplating Employee Loyalty

CRM Mastery eJournal has an interesting excerpt from Employee Loyalty: What Makes them Stay?:

"Managers need to know how to create effective relationships. Supervisors need tools to help them identify the "value" in the life of employees. They can then use this information to begin to build relationships......

Here is a simple concept to consider. Use the CalibrationCoaching concept of the YMCA. No, not the silly dance song from the 70s, but the simple acronym that outlines how to coach in almost any situation:

  • Your Thoughts - open the conversation by listening to the employee's perspective on the issues.
  • My Thoughts - share your perspective with the employee. Explain the details and how they can change their behavior.
  • Calibration - discuss what needs to change -- choose no more three areas for focus.
  • Action - define expectations and set a timeline for change."
IMHO: Attrition levels are big concern for me, as I have written here, here and here. And yes, Managers do need to change the way they behave towards there reportees....treating them as a group, as a team, and reinforcing the precednce of the team's goals over personal goals. Also, at the same time, focussing on each individuals' own aspiration and trying to weave them into those of the team. Ultimately, it boils down to balancing the benefits equation: the higher pay, and the anxiety, time for settling in, from switching jobs, versus the trust, culture, and yes, familiarity of the current situation, but lower pay. Our job is to make sure that the latter part of the equation is always heavier.

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1 Comments:

Blogger Rohan Narvekar said...

very well written and true. But the fact is afterall it all depends on the manager, his qualities as a person. Sometimes they dont wont to take the extra trouble and the burden and want it go by KISS methodology, which doesn't work.

3:03 AM  

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